Use cases & ideas for our knowledge base system
See how teams use it for help centres, manuals, onboarding, and more.
Knowledge base is a flexible tool that works across all industries and teams. From customer support to internal guides, it adapts to your needs. Here are just a few examples of how it can be used.
For employees
Onboarding manuals
Make onboarding as smooth as possible by keeping all your training resources in one place. Use a knowledge base to create step-by-step guides, store HR policies, outline your company procedures, and embed training videos.
IT support & troubleshooting
Use a knowledge base for internal tech support. Document answers frequently asked questions and create step-by-step guides on how to solve problems. From password resets to software setup, it gives your team instant access to the help that they need.
Franchise knowledge base
Keep your organisation running smoothly by documenting repeatable processes for operations, HR or Finance. A knowledge base is the perfect place to store your step-by-step procedure securely with access control.
Project documentation
Keep all project documents in one secure and easily accessible location. Use your knowledge base to store project specifications, meeting notes, and company updates, so your team always has the latest information at their fingertips. Limit access by password protection and creating usernames and passwords for your employees.
For customers
Customer support centre
Turn your knowledge base into a self-service help centre. Create and organise searchable FAQs, step-by-step guides, and tutorials, helping your customers find answers quickly - reducing the need for direct support.
Product documentation/FAQs
Provide your customers with clear, in-depth product manuals and usage instructions that are all in one place. Use your knowledge base for technical documentation, feature overviews, setup guides, and best practices - making it easy for users to get the most out of your product.
Education
Course materials/resources
Make learning seamless by organising all your course materials and resources in one easy-to-access place. Share lesson plans, reading materials, assignments, slide decks, and reference links so learners always have what they need at their fingertips.
Sales & Marketing
Company brand guidelines
Keep your brand consistent by storing all your company assets in one centralised location. Use your knowledge base to store your logos, colour palettes, typography, tone of voice, templates, and brand guidelines - so everyone has quick access to the correct and approved materials.