General terms

• The copyright and observation of other third party copyrighted material including registered trademarks is the responsibility of the contracted client and not that of Webfactory Ltd.
• A small 'Powered by Webfactory' link, or varient, will appear at the bottom of your website's pages. This helps us promote our services. We may remove this on request however a small additional fee will apply.
• In the rare event of server downtime we will compensate on request one days hosting for each hour of downtime up to a maximum of one month's hosting.
• Our liability for all services we provide is limited to the price paid for that service.
• Statistics provided by Webfactory Ltd. may be subject to some distortion caused by automated website spiders adding hits to the stats records. We monitor this regularly and make changes where necessary to remove automated hits. This may cause occasional changes in website stat data.
• We reserve the right to suspend for investigation and ultimately close any account if we have reasonable evidence to show that illegal activities including, but not limited to, attempts to defraud other parties and impersonation of other entities are being partaken in.

Cancellation

• To cancel your account you must contact support on hello@webfactory.co.uk. Any invoices generated before your cancellation notice will remain due an will need to be settled at closure. You can also cancel via the Product Management section of your Hub
• Your cancellation by email is is not confirmed until we contact you to confirm so. This is to ensure we have received your request and the account has been closed.
• You may cancel your account at any time. Any pre-payments such as annual fees are non-refundable.
• Once an account is closed, we provide no guarantee that the service can be restored as data from inactive accounts is purged from our databases periodically.

Payments

• We reserve the right to increase your ongoing fees yearly in-line with inflation or a comparable measure.
• All invoices are to be paid on the due day indicated on your invoice unless otherwise stated.
• All payments are non-refundable.
• If you have opted to pay monthly, your monthly payments will start a month from the day you signed up. This fee repeats every month thereafter until you close your account through the cancellation method indicated above.
• If you have opted to pay annually, your annual payments are due on the anniversary of your sign up date. The first annual payment is due when you sign up unless agreed otherwise. This fee repeats every year thereafter until you close your account through the cancellation method indicated above.
• To be very clear your ongoing fee automatically renews each month / year unless you cancel your services in advance of the renewal date.
• We reserve the right to pass on any charges we incur as a result of late, declined payments. If a payment should be charged-back a £25+vat fee will be applied to your account.
• If when making a payment either online or by telephone you authorise us to take payment automatically for your ongoing fees using your payment method we will continue to do so until asked not to.
• To request automatic payments to be cancelled you must contact our support team by email.
• Late payments will be subject to a £20+vat late payment fee.
• Should a payment become very overdue e.g. over 20 days and we have tried to contact you more than once regarding this overdue payment, we reserve the right to close the account.
• If an account is closed due to non-payment / late payment then we reserve the right to request the full balance on the account to be cleared before the account is reactivated.
• Should payments remain unpaid we will write to you giving 14 days notice to pay. If payment is not made within that time-frame a final £25+vat late payment fee will applied and the case may be referred for collection through the courts.

Miscellaneous terms

• The liability of any outstanding balances falls to the company or individual named on the account. If an incorrect company name is provided, the liability will fall to the individual who opened the account.
• If you wish to transfer ownership of your account to another company or individual, all balances will need to be settled first. Once settled we will require full contact details of the new owner from the new owner and confirmation from the you that you wish to transfer ownership. That confirmation should include matching contact details as those provided by the new owner.
• Features of ongoing packages do not roll over. Any allowances expire at the end of the given period.
• Unless otherwise stated, offers cannot be used in conjunction with other promotions.
• The contract between you and Webfactory Ltd is entered into under the exclusive jurisdiction of the courts of England and Wales.
• The security and well being of our staff is of paramount important. Abusive behaviour such as swearing or threatening a member of our team will not be tolerated. Should behaviour of this nature occur we reserve the right to terminate your contract with the full forfeit of any monies paid to date. We are always happy to and wish to address any concerns you have however this should be done in a mutually respectful manor.
• At our discretion we reserve the right to cancel the order and issue a full refund for any reason we deem as appropriate.