What should a good knowledge base have?
31st July 2025
posted 31st July 2025
A knowledge base is a helpful website/tool where people can find answers to questions, learn how to do things, and read guides. But what makes a good knowledge base system?
In this blog, we’ll list 5 important things every good knowledge base should have.
1. A search bar to find answers fast
A search bar helps users find what they’re looking for straight away, instead of clicking through lots of pages and struggling to find what they need. Your users can simply type in a word or question and get the answer in seconds. For example, if someone types ‘how to reset my password,’ the knowledge base should show them the right article straight away.
Image: Search your articles quickly with our Knowledgebase search function
2. Simple articles with pictures or videos
The best knowledge base articles are easy to read. They use short sentences, step-by-step instructions, and sometimes even pictures or videos to help explain things clearly.
Image: Create simple and clear articles with our Knowledgebase
3. Sections & categories to stay organised
It’s important to keep everything organised so people can find what they need. Use different sections or folders for individual topics. For example, if someone is looking for shipping info, the ‘Orders’ section would contain the information they are looking for.
Image: You can keep your articles organised with Knowledgebase
4. Access controls to keep information private
Not everything should be public. A good knowledge base should let you choose if you want it to be public or private. This means you can choose who sees your content. For example, a team-only knowledge base for company rules or HR policies can be locked with passwords or restricted to an IP address, so it’s hidden from the public.
5. Feedback & updates
A great knowledge base is always getting better. People should be able to suggest edits and review. That way, you know what needs to be fixed or updated, and you can keep track of who’s made these edits. It's also good to check your content often to make sure it’s still correct.
Image: In Knowledgebase, you can draft, review and publish. You can track updates and contributors
Summary
A good knowledge base system helps people find answers fast, learn new things, and save time. With a strong search bar, easy guides, organised topics, access controls, and tracks updates, your knowledge base can become a super helpful tool for your business.
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