5 benefits of having a knowledge base
6th August 2025
posted 6th August 2025
A knowledge base is an easy and smart way to share answers, tips, and how-to guides all in one place. Lots of businesses use them to help both their employees and customers.
In this blog, we’ll explain 5 benefits of having a knowledge base and why your business should have one too.
1. People can find answers fast
One of the best things about a knowledge base is that people can find answers fast. Instead of waiting to ask someone for help, they can just type in their question and get the answer straight away. This means they get faster support, resulting in fewer emails and phone calls to your team.
2. It saves time for everyone
A knowledge base saves time as it gives people the answers they need without having to ask a person for help. This means your team won’t need to answer the same question repeatedly. Using a knowledge base can save valuable employee time, so they can focus on the bigger jobs while your customers help themselves.
3. It keeps everything in one place
A knowledge base is a central place for your company’s knowledge. You can store help articles, how-to guides, videos, rules, and more all in one spot – making it easily accessible. This makes it easy for your team and customers to know where to go and access help when they need it.
4. It helps new people learn quickly
When someone new joins your company, they can use the knowledge base for employee onboarding. You can use a knowledge base like a training book that shows them what to do and how things work. This helps new starters feel more confident and helps them get started faster, without needing to ask for help all the time.
5. It’s always open — 24/7
A knowledge base for 24/7 customer support means it’s always online. This means people can get help at any time during the day, night, or even on weekends and holidays - this is very helpful if your business has customers in different time zones.
Summary
A good knowledge base system helps your business in so many different ways. It helps people find answers fast, it saves everyone time, and it keeps everything easy to find and use.
Ready to build your own knowledge base?
Start your free trial today and see how it can transform your team's knowledge sharing.
Start free trial